Privacy Policy
Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information.
Effective Date: July 1, 2025
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Introduction
Mosaic Health & Beauty ('we,' 'us,' or 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, safeguard, and disclose your personal information when you use our services, visit our website, or interact with us in any other way. By using our services or website, you agree to the terms of this Privacy Policy. This policy is designed to comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA), and to provide transparency about our data practices.
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Information We Collect
We may collect the following types of personal information to provide our services and enhance your experience:
- Contact Information: Name, address, email address, phone number.
- Payment Information: Credit card details or other payment methods used for spa services or products.
- Health-Related Information: Skin conditions, allergies, or other health details relevant to treatments, collected during consultations or through intake forms.
- Demographic Information: Age, gender, or other demographic details provided voluntarily.
- Usage Data: Information about your interactions with our website or services, such as IP address, browser type, device information, and pages visited.
- User-Generated Content: Reviews, photos, or other content you submit to our website or social media platforms.
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How We Collect Information
We collect personal information through various methods to ensure seamless service delivery:
- Online Forms: Booking forms, surveys, or other interactions on our website.
- In-Person Consultations: Information provided during spa visits or treatments.
- Website and Mobile Applications: Through cookies, web beacons, or other tracking technologies to analyze usage and improve functionality.
- Third-Party Services: Analytics tools (e.g., Google Analytics) or social media platforms that provide data about user interactions.
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Use of Information
We use your personal information for the following purposes:
- To provide and improve our spa services, including personalized treatments and recommendations.
- To process payments and manage bookings or appointments.
- To communicate with you about appointments, services, promotions, or special events.
- To personalize your experience by tailoring content or treatment suggestions.
- To analyze trends and improve our business operations, website functionality, and customer service.
- To comply with legal obligations, such as tax reporting or health regulations, and to protect our rights.
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Data Sharing
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: With trusted third parties who assist us in operating our business, such as payment processors, IT support, or marketing platforms, under strict confidentiality agreements.
- Legal Requirements: As required by law, such as in response to a subpoena, court order, or regulatory request.
- Business Transactions: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
- Safety and Fraud Prevention: To protect the safety of our clients, staff, or the public, or to prevent fraud or illegal activities.
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Data Security
We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption for payment processing and secure storage for health-related data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
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Your Rights
You have the following rights regarding your personal information:
- Access: Request to know what personal information we collect, use, and share.
- Correction: Request to correct inaccurate or incomplete information.
- Deletion: Request to delete your personal information, subject to legal and business requirements (e.g., retaining payment records for tax purposes).
- Opt-Out: Opt-out of marketing communications or the sale of your personal information (if applicable).
- Portability: Request a copy of your personal information in a portable format.
To exercise these rights, please contact us using the information provided in Section 18.
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California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- The right to know the categories of personal information we collect, the sources from which we collect it, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
- The right to request deletion of your personal information, subject to certain exceptions.
- The right to opt-out of the sale of your personal information. Note: We do not sell personal information.
You may exercise these rights twice per year at no cost. To make a request, contact us using the information in Section 18. We will verify your identity before processing your request to ensure security.
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Do Not Track
Our website does not currently respond to 'Do Not Track' signals sent by web browsers. However, you can manage your privacy settings through your browser to control tracking or cookie preferences.
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Third-Party Collection
Our website may contain links to third-party websites or services, such as social media platforms or payment processors, which have their own privacy policies. We are not responsible for the content, practices, or privacy policies of these third parties. We encourage you to review their policies before sharing personal information.
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Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., web beacons) to enhance your experience on our website. Cookies help us:
- Remember your preferences for a seamless experience.
- Analyze website traffic and user behavior.
- Deliver personalized content or advertisements.
You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.
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Data Retention
We retain your personal information for as long as necessary to provide our services, fulfill our contractual or legal obligations, and comply with applicable laws (e.g., tax or health regulations). After this period, we will securely delete or anonymize your data. For example, payment records may be retained for seven years for tax purposes, while health-related data may be retained only for the duration of your treatment plan unless otherwise required.
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International Transfers
If we transfer your personal information to countries outside your country of residence (e.g., for cloud storage or third-party services), we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other legally recognized mechanisms, to protect your data in accordance with applicable privacy laws.
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Children's Privacy
Our services and website are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 16, we will take steps to delete it promptly. If you believe we have collected such information, please contact us immediately.
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Email Opt-Out
You can opt-out of receiving promotional emails from us by clicking the unsubscribe link provided in our emails or by contacting us using the information in Section 18. Opting out of promotional communications will not affect transactional emails related to your bookings or services.
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User-Submitted Content
If you submit reviews, photos, or other content to our website or social media platforms, you grant Mosaic Health & Beauty a non-exclusive, royalty-free license to use, reproduce, adapt, and publish such content for promotional or operational purposes. You are responsible for ensuring that your content complies with applicable laws and does not infringe on third-party rights.
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Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any changes by posting the updated policy on our website with a new effective date. Your continued use of our services or website after the updated policy is posted constitutes your acceptance of the changes. We encourage you to review this policy periodically.
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Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.
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Additional Information
This Privacy Policy is part of our broader Terms and Conditions, available through this link. For more information about how we handle your data, you may also refer to our Terms and Conditions.
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Governing Law
This Privacy Policy is governed by the laws of the State of Arizona, without regard to its conflict of law provisions. Any disputes arising under this Privacy Policy shall be resolved in the courts of Arizona.